Central Services Department
Central Services Manager - Mrs Chipochashe Nyakudya
Master of Arts Degree in Theology and Religious Studies – (ZEGU) Bachelor of Arts Honours in Theology and Religious Studies – (ZEGU) Executive Certificate in HIV and AIDS Management – (UZ)
Vision
To be a trusted and innovative partner in delivering exceptional services that enable the institution to achieve its academic, research, and community goals, while fostering a culture of excellence, inclusivity, and sustainability.
Mission
To provide exceptional support services that enable the institution to achieve its academic, research, and community goals by delivering high-quality, responsive, and customer-centric services that meet the evolving needs of our students, faculty, and staff.
Values
- Customer centricity: Prioritize the needs and satisfaction of students, faculty and staff.
- Excellence: Strive for excellence in all services, ensuring high-quality support and facilities.
- Integrity: Maintain transparency, accountability and honesty in all interactions and operations.
- Collaborations: Foster partnerships and collaborations with other departments and stakeholders.
- Innovation: Encourage innovation and continuous improvement in services and processes.
Guiding Principles
- Customer Centricity: Prioritize the needs and satisfaction of students, faculty and staff.
- Excellence: Strive for excellence in all services, ensuring high-quality support and facilities.
- Integrity: Maintain transparency, accountability and honesty in all interactions and operations.
- Collaborations: Foster partnerships and collaborations with other departments and stakeholders.
- Innovation: Encourage innovation and continuous improvement in services and processes.
Role Structure
The department is headed by the Pro Vice-Chancellor and includes the Central Services Manager, the Central Services Clerk, and the Cleaners.
Departmental Mandate and Focus is to:
- Ensure the office maintenance has been met, including cleaning and polishing of furniture.
- Restrooms are maintained.
- Stock control of all cleaning materials and detergents.
- Raising requisitions for cleaning materials.
- To ensure that we provide a conducive environment for staff, students, and visitors.
- The boundaries surrounding the offices and corridors are cleaned daily.
- Responsible for hiring out facilities.
- Arrange venue for events, for example, conferences, weddings….
- Responsible for external mail deliveries.
Notable Initiatives
- Customer Experience initiatives: Feedback mechanisms, service level agreements, and customer satisfaction surveys.
- Staff development initiatives: Training and development programs.
- Innovation: Establish Innovation incubators to foster creativity and innovation within department.
Contact Information
Email Address: cnyakudya@staff.zegu.ac.zw